As individuals experiencing some form of serious medical problem, we rely on our primary care General Practitioners and then secondary care Medical Specialists to provide us with a package of care (typically including assessment, diagnosis, treatment and multidisciplinary care) that is safe, appropriate, in line with best practice guidelines and which has been clearly communicated to us.
We understand that sometimes, over the course of the process, things do not always go as planned. We can also appreciate that new symptoms or unforeseen problems can occur and that, for many reasons, expected ‘recovery rates’ can vary from person to person. However, we naturally expect a high standard of care and service from those looking after us.
When such high standards are not met, and ‘injury’ ensues, the psychological and social consequences for the individual patient can be significant.
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